Privacy Policy

We are committed to protecting your personal data. This notice explains what we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

Data Controller:

Kärcher Center SCE
Data Protection Officer: Alec Newall
Tel: +44 (0)1475 749913
Email: sales@karchercentersce.co.uk

Information We Collect

We collect personal data when you interact with our website, including:

  • Name, addresses, email, phone numbers (when registering, placing an order, creating an account, or contacting us).
  • Order history and payment-related details (processed securely via our payment providers; we do not store full card details).
  • IP address, device data, and cookie identifiers for site functionality, security, and analytics.

How We Use Your Data

We process data to:

  • Provide and fulfil orders (via WooCommerce and related systems).
  • Maintain user accounts.
  • Respond to enquiries and provide customer support.
  • Send service or account-related communications.
  • Improve our website, products, and user experience (via aggregated analytics).
  • Meet legal, tax, and regulatory obligations.

We may send marketing communications only where we have consent or a legitimate interest. You can opt out at any time.

Legal Basis

We rely on one or more lawful bases:

  • Performance of contract
  • Legitimate interests (e.g. customer service, site security)
  • Consent (marketing communications and non-essential cookies)
  • Legal obligations

Cookies & Analytics

Our site uses cookies for:

  • Essential/functional purposes (shopping basket, checkout, user login, currency, preferences, security, WooCommerce core cookies).
  • Analytics to monitor site usage and performance. Data is aggregated and not used to personally identify you.
  • Consent-managed cookies delivered through the Silktide cookie banner. You may enable or disable non-essential cookies at any time.

If Google-related or other third-party analytics cookies are used, they will only operate where consent is given.

You can control cookies through the consent banner or your browser settings.

Cookies are small text files stored on your device when you browse our site. Some are essential for our shop to function, while others help us improve performance and user experience.

Types used:

  • Strictly Necessary Cookies – required for core functions and WooCommerce operations (basket, checkout, order processing).
  • Functional Cookies – store preferences and help personalise your visit.
  • Analytics Cookies – measure usage, improve navigation, and help us understand demand.

If non-essential cookies are declined, certain features may not work as intended.

Sharing Your Data

We may share data with:

  • Payment processors
  • Delivery services
  • Technical and hosting partners
  • Analytics or consent-management providers

All third parties only receive data necessary for their service and must keep it secure.

We do not sell your data.

Data Security

We apply appropriate technical and organisational measures to safeguard your data. We do not store full payment card details.

Data Retention

We retain data only as long as necessary for legal, accounting, and operational purposes.

Your Rights

You have the right to:

  • Access, correct, delete, or restrict your data
  • Withdraw consent for non-essential processing
  • Object to certain uses
  • Request data portability
  • Complain to the ICO (Information Commissioner’s Office)

To exercise your rights, contact us using the details at the top of this notice.

External Links

Our website may link to third-party sites. We are not responsible for their content or privacy practices.

Updates

We may update this policy occasionally. Changes will be posted on this page.